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Worn, used, stained, animal hair attached or altered items can not be returned.

If you return part of the costumes, the payment can not be refunded.!!!Special Sale items/Clearance products can not be returned for refund, we can offer exchange for them but only the sizes in stock can be exchanged. Please return the costumes back with a shipping number.įollowing are conditions on which return is not accepted: Thus, be careful while checking all details on the merchandise please. The original package, garment tag and tracking number are must-have items for you to receive the refund. If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren't missing items.There is something wrong with the quality on the suit.Here are some cases in which you can return the merchandise for a replacement or refund: If this happens, we will not be responsible for it and will not make any compensation. Please do not use the address on the mailing package to return or exchange. !!! We will not accept any return without contact before. After receiving and checking the merchandise, the refund will be processed within 3-5 working days (weekend excluded).Please note, if the customer returns the merchandise without negotiation, we will not bear any cost. We do not charge extra fees for the return or exchange. Under normal circumstances, the shipping cost of the return is paid by the customer, and we bear the shipping cost of the replacement.If it is confirmed that the merchandise can be returned, our customer service will inform you of the return mailing address and the following operation process.First of all, please contact our customer service, we will determine whether your merchandise can be returned for a replacement or refund according to the return policy.Please follow the tips below to process your return:

The cost on the merchandise will be totally refunded on condition that the item is still new and in good condition. We accept returning for replacement or refund within 5 days after you receive the costumes, dresses or wigs.

South Georgia and the South Sandwich Islands.

Macedonia, The Former Yugoslav Republic of.

RETURNĪll returns/exchange enquiries must be received by Sugo Toys within 14 days of you receiving your goods at your nominated delivery address.įor details please check our Return Policy. If you're not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point. This ensures that you can track your order's delivery from the moment it leaves our warehouse. We ship our orders using one of the following postal services:īoth services include tracking information. When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. Delivery times will vary especially during peak / festive seasons. *These are only guidelines based on our experience with delivery times. Melbourne & Brisbane & Canberra 2 - 3 working days The typical delivery time-frames within Australia are*: Orders are shipped directly from our Sydney warehouse. Once your order payment is confirmed, we aim to dispatch your in-stock item within 2 business days.